Thank you for choosing Oinoverse. We are committed to ensuring a smooth and reliable shipping experience for every order.

• Orders are typically processed within 2-3 business days from the date of purchase.
• Please note that processing times may be slightly extended during peak seasons or sales events.

• We offer a range of shipping options to cater to your needs.
• Shipping rates are calculated based on the destination, weight, and dimensions of your order.
• You can view the available shipping methods and their corresponding rates during the checkout process.

• Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information.
• Estimated delivery times vary based on the shipping method selected and your location.
• Please note that unexpected delays due to weather, customs, or other factors may occur.
• Shipping in Greece (2-5 days): 4,5€ – free shipping over 50€.
• Shipping in Europe (4-7 days): 20€ – free shipping over 120€.

• You can track the status of your order by using the tracking number provided in the shipping confirmation email.
• Tracking information will be available within 24-48 hours after your order has been shipped.

• We offer international shipping to many countries.
• Please be aware that international orders may be subject to customs duties, taxes, and fees levied by the destination country. These charges are the responsibility of the recipient.

• Please ensure that the shipping address you provide during checkout is accurate and complete to avoid any delivery issues.
• We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.

Once an order has been placed, changes or cancellations may not be possible. Please review your order carefully before submitting.

In the unfortunate event that your package is lost or stolen, please contact us as soon as possible. We will work with the shipping carrier to resolve the issue.

If you have any questions or concerns about shipping, delivery, or your order, please don’t hesitate to reach out to our customer service team at hello@oinoverse.gr. By completing a purchase with Oinoverse, you acknowledge and agree to the terms and conditions outlined in this shipping and delivery information.